Wholesale Ordering
Is there a minimum order quantity?
No. There is no minimum order quantity and no minimum order value: you can buy a single pack of any option, including real touch flowers. Each option shows how many stems the pack contains.

Can I mix different flowers and colors in one order?
Yes. There is no per-design minimum, so one order can include one pack each of many different flowers and colors. Mixing colors inside a single pack is also possible, but contact us before ordering so it can be arranged.

How do I get wholesale prices?
Prices are shown on every product page, per pack, and shipping to US addresses is included. Larger packs cost less per stem: for the same design and color, the largest pack is a median of about 20% cheaper per stem than the smallest. For large, mixed or international orders, contact us for a quotation. See minimums and pack pricing.

What should I include in a quote request?
The product names or SKUs, the color of each, the number of packs, your delivery ZIP code and the date you need the flowers by. If color matching matters, say what you are matching to.

Do I need a business license or resale certificate to buy wholesale?
No. You do not need a business license, resale certificate or any other document to order from us.

Samples
Can I get samples before a bulk order?
Yes. Order the Sample Box: the stems are free and the $39.90 at checkout is the shipping cost; colors in US stock ship from our US warehouse and the others from China, with an estimated shipping time of 30 days. You choose a color band (burgundy, green, pink, white or yellow), and the box mixes silk, PU and real touch stems. The boxes are packed in advance, so the contents can’t be changed; if you want to choose specific stems, contact us for a custom sample box shipped from China.

What should I check when a sample arrives?
Check petal feel, color in the light of the final location, flower-head size, stem length and flexibility, and how the flower recovers after unpacking. Keep the sample as your color reference for the bulk order. See the artificial flower samples guide.

Products and Materials
What materials are your artificial flowers made from?
Most of our designs are silk (fabric-style petals), followed by real touch and PU, with foam, plastic, flocked, EVA and velvet stems as well. The material is listed in the specification table on each product page. See real touch vs. silk vs. PU.

How do I confirm flower-head size and stem length?
Every product page has a specification table. Most list Total Height, and many also list Heads per Stem or Bloom Size, together with the Pack Size and whether the item is US stock or pre-order.

Are your artificial flowers suitable for outdoor use?
We do not currently offer UV-resistant or outdoor-rated artificial flowers, and we have no UV test data for our stems. For long-term outdoor display, choose a product that is made and tested for outdoor use.

Do you offer fire-retardant artificial flowers or test reports?
No. We do not currently offer fire-retardant treated flowers or fire test reports. If your venue requires documentation such as an NFPA 701 report, you will need a product that is supplied with that report.

Will a reorder match the color of my earlier order?
On repeat orders we compare color between production runs. Quote the SKU, the exact color name and your earlier order number when you reorder. See batch color consistency.

Production, Shipping and Delivery
How long does it take for delivery?
US warehouse items are processed in 1 to 3 business days and usually arrive 2 to 5 business days after the order ships. Pre-order items are produced to order, usually in about 30 days, then ship by UPS or FedEx; we confirm the schedule with your order. If you have a fixed event date, contact us before ordering.

How much is shipping?
Shipping is free on orders to US addresses, excluding remote areas. See Shipping Information.

Will my order arrive in one shipment?
Availability is set for each option (color and pack size), so check the option you choose: options shown as US stock ship from our US warehouse. Some options of a product may be out of US stock and ship from China instead; if part of your order ships from China, it arrives in two shipments.

Which regions do you not provide delivery services in?
United States: we do not ship to Guam (GU), Hawaii (HI), Alaska (AK) or the Virgin Islands (VI).

Do you offer dropshipping to my customers?
We can look at it case by case. Orders shipped directly to your customers go through a freight forwarder, and we assess each destination country separately, so we cannot guarantee delivery to every country. Orders to US addresses include US import duties. Some countries charge high import duties; for those, shipping and duties are calculated separately for each order. Send us the destination countries, the products and your expected order volume, and we will confirm what is possible before you start taking orders.

Can I change or cancel an order after placing it?
Contact us as soon as possible and before the order ships. Once an order has shipped it cannot be changed or cancelled.

Custom and OEM
Do you offer OEM, private label or custom colors?
Yes. OEM and ODM production covers custom colorways, specifications and packaging. Minimums and lead times are agreed per project, and a sample is approved before the production run starts. See Custom and OEM service.

Can I customize wedding decorations in any color or style?
Yes, we can make decorations based on your photos, and we send photos for your confirmation before shipment. Handmade custom decorations can start from 1 piece.

Can customized orders be returned or exchanged?
No. Customized or modified orders are handmade to your request and cannot be returned or exchanged.

Returns and Damage
What if products arrive damaged or incorrect?
Within 7 days of delivery, items that are defective or damaged on arrival, or wrong items, sizes or colors sent by our mistake, can be returned or exchanged. Email nb8factory@gmail.com with your order number, clear photos or video of the items and the shipping label. See the Return & Exchange Policy.

Who pays for the return shipping fee?
For eligible returns or exchanges (a quality issue or our shipping error), we pay the return shipping. Change of mind and ordering the wrong size, color or quantity are not eligible.

Payment
What payment methods do you accept?
Credit and debit cards, Klarna and Link, processed securely by Stripe at checkout.

Do you offer payment terms such as net 30?
No. We do not offer credit or payment terms; orders are paid in full at checkout.

About Us
Where are you located, and can I visit your factory?
We are an artificial flower manufacturer based in Yiwu, Zhejiang, China: Room 507, 5/F, Unit 1, Building 3, Gaochuang Park, No. 288 Yangcun Road, Choujiang Street, Yiwu, Zhejiang 322000, China. Visits can be arranged; contact us before your trip so we can schedule it.

How can I contact you?
Email nb8factory@gmail.com or message us on WhatsApp at +86 135 1875 9302, or use the contact form.