Return & Exchange Policy

We strive to provide high-quality products and accurate orders for our customers. To maintain our commitment to quality and efficiency, we have established the following policy:

1. Eligibility for Return or Exchange

Returns or exchanges are ONLY accepted for the following cases within 14 days of delivery:

  • Quality Issues: The product is defective or damaged upon arrival.

  • Incorrect Shipments: You received the wrong item, size, or color due to our error.

2. Non-Eligible Cases

We DO NOT accept returns or exchanges for any other reasons, including but not limited to:

  • Change of mind or personal preference.

  • Ordering the incorrect size, color, or quantity.

  • Items showing signs of use or damage caused by the customer.

3. How to Start a Request

If you receive a defective or incorrect item, please contact our customer service at nb8factory@gmail.com immediately. Please include:

  • Your Order Number.

  • Clear photos/videos of the item and the shipping label.

Once verified, we will guide you through the return or exchange process.

Thank you for your understanding and support of our store.