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nb8factory@gmail.com
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We Address
Room 507, Unit 1, Bldg 3, Gaochuang Park, No. 288 Yangcun Road, Choujiang St., Yiwu City, Zhejiang Province, China
FREQUENTLY ASKED QUESTIONS
We are committed to ensuring that the physical product closely matches the images displayed on our website. However, minor discrepancies may occur due to factors such as photographic lighting, variations in display devices, or updates to product batches. Before placing an order, we recommend reviewing detailed product specifications (e.g., materials, dimensions, model numbers) on the product page or contacting customer service for additional real-life photos. If you have concerns about product consistency, please retain the original packaging and contact our after-sales team for resolution.
Log in to your account and navigate to the "My Orders" page to view your details.
We offer a hassle-free return process:
Online Application: Log into your account, navigate to the "Order Center", and submit a return request for the relevant order.
Time Limit: Returns must be initiated within 7 days of receiving the product (exceptions apply to specific items as noted on their product pages).
Condition Requirements: Items must be unused, with all tags attached and original packaging intact.
For detailed instructions, please refer to our Return Policy page or contact customer service for personalized guidance.
We continuously monitor inventory levels and collaborate closely with suppliers:
Regular items: Typically restocked within 1-2 weeks.
Seasonal/Limited-edition items: Restocking updates will be announced via official website notifications.
You may click the "Restock Alert" button on the product page or follow our social media channels for real-time updates.
We currently offer delivery services to 52 countries/regions worldwide.
Cross-border orders: Shipping fees and customs clearance procedures are automatically calculated based on the destination.
To confirm delivery availability, enter your address during checkout. For special requests, please contact customer service.
Unlike traditional fabric flowers, NB8 Floral uses advanced latex-coated materials and 3D printing technology to create "Real Touch" blooms. Our artificial roses and peonies not only look hyper-realistic in high-definition wedding photography but also feel cool and moist to the touch, just like fresh botanicals. They are the preferred choice for high-end luxury weddings.
Yes, as a premier supplier based in Yiwu, China, NB8 Floral specializes in global export. We offer competitive factory-direct wholesale pricing for wedding planners, florists, and event designers worldwide. We partner with major logistics carriers (DHL/FedEx/UPS) and sea freight forwarders to ensure safe delivery to the USA, Europe, Australia, and beyond.
Absolutely. We offer OEM and ODM services. Whether you need a specific Pantone color match for a bridal bouquet or a custom-designed floral runner for an arch, our design team can bring your vision to life. Please send us your mood board or reference photos for a custom quote.
We understand that shape is everything. NB8 Floral uses reinforced 5-layer export cartons with custom inner supports to ensure flower heads remain uncrushed. For large items like floral arches or trees, we use wooden crates for extra protection. Every shipment is inspected before leaving our warehouse.
Yes. Our premium faux florals are designed to withstand outdoor conditions. They are UV-resistant to prevent fading in the sun and water-resistant, making them perfect for outdoor arches, beach weddings, and garden ceremonies where fresh flowers might wilt quickly.